The Tail’s End © 2012
Contact Us
The Scoop on Poop
The Tail’s End
Areas of Service
Portland & all of Clark County, WA Including:
Battle Ground
Brush Prairie
Camas
Cherry Grove
Ellsworth
Evergreen
Felida
Hazel Dell
Hockinson
Lewisville
Mill Plain
Minnehaha
Orchards
Salmon Creek
Vancouver
Portland (new)
Click to Call
800-385-0540
Question: Do I have to be present for clean up?
Answer: No - after the first visit. We ask you to be present during our first visit so we can meet you and your pet. After the initial visit you do not need to be present as long as we have access to the area you desire to have cleaned. If you have a lock on your gate, please make sure to leave it unlocked on the day of your scheduled visit.
Question: How will I know if you have completed your work?
Answer: When we have completed our work we will leave a door hanger informing you your yard has been cleaned & including any information we feel is important for you to know (i.e. foreign objects in the stool, loose stools, bloody stools, etc.).
Question: Do you have Gift Certificates?
Answer: YES! Gift Certificates are a great way to provide a useful and greatly welcomed gift to friends and family.
Question: What happens when the weather is bad?
Answer: Regular cleanup continues during most weather. In the event of snow, we may delay clean up for a few days to allow the snow to melt. We will schedule a make up day if your regular day is missed. In the event after a few days the snow has not melted we will resume regular cleanup pending no new snow.
Question: What forms of payment do you accept?
Answer: You can pay online via our client center with a Visa or Master Card credit card or debit card or ACH transfer. We can also set you up for automatic monthly payments. This is the most effective way to ensure on-time payment and reduces the chances of a delay in service due to non-payment. You are also welcome to pay using a check - setting up automatic payments through your bank will ensure no laps in service. We will accept cash payments in the exact amount invoiced as our staff do not carry change.
Question: Is my payment secure?
Answer: Yes. We use top of the line money transfer and credit card processors such as PayPal, Intuit and Bank of America. All issues revolving around money is processed on these third party ultra secure websites. We never gather any payment information directly on our site.
Question: How often do I pay?
Answer: We bill monthly around the original date of service.
Question: What if I lock my gate?
Answer: If you lock your gate we ask you to have it unlocked on your day of service. We will make sure your gate is pulled shut and latched after each visit.
Question: Do you work on holidays?
Answer: Our staff will not work on the following holidays:
- New Years Eve & Day
- Memorial Day
- Independence Day
- Labor Day
- Veteran’s Day
- Thanksgiving
- Christmas Eve & Christmas Day
Question: Will my yard be serviced on the same day each week?
Answer: You will typically receive service on the same day each week. In the event of sever weather or holidays we will work you into our schedule on a different business day.
Question: Do you offer service year round?
Answer: Yes. Your pet continues to do their “business” regardless of the time of year so do we. In fact the rainy season is especially important to regularly pickup after our pets to prevent runoff from polluting our rivers and streams. Weather may occasionally delay a cleaning, but whenever possible we will be there to clean.
Question: Do you really enjoy your job?
Answer: We get asked this question all the time. The answer is, YES! - While our job is a “crappy” one we do enjoy it. We are grateful for the opportunity to work - besides we are animal lovers and enjoy spending time with your pet - throwing a ball, giving a belly rub, and handing out a treat makes for a great day.
Question: Are your bags really “biodegradable”?
Answer: The bags we use meet ASTM D6400 requirements and are certified compostable.
Frequently Asked Questions
Order Service Today
